Thank you for shopping with us at Cokene.com. We want you to be completely satisfied with your purchase. If you’re not happy with your items, we’re here to help.
1. Return Eligibility
We accept returns for items that meet the following conditions:
- The item is unused, unworn, and in its original condition.
- The item is returned within [insert number] days of the delivery date.
- All original tags and packaging are intact.
2. Non-Returnable Items
The following items are not eligible for return:
- Sale or clearance items
- Items marked as “final sale”
- Underwear, lingerie, or swimwear for hygiene reasons
- Any items that show signs of wear or are damaged after use
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- We will send you instructions on how to return your items.
4. Return Shipping
- Customers are responsible for return shipping fees, unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once your return is received and inspected, we will notify you via email. If the return is approved, your refund will be processed to your original payment method.
- Refunds may take 5-7 business days to appear in your account, depending on your bank or payment provider.
- Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a mistake on our part.
6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
7. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at [email protected] with your order number and photos of the item. We will resolve the issue as quickly as possible and cover the return shipping costs.
8. Customer Support
If you have any questions about our Returns Policy or need assistance, please don’t hesitate to reach out to us at [email protected].
Thank you for choosing Cokene.com. We appreciate your business and strive to make your shopping experience enjoyable!
