Thank you for shopping with Cokene.com! We are committed to providing you with the best shopping experience, and that includes ensuring your order arrives in a timely and safe manner. Please take a moment to review our Shipping Policy.

1. Shipping Methods

We offer several reliable shipping options to suit your needs, including:

• USPS (United States Postal Service)
• FedEx
• UPS
• DHL
• And other trusted carriers, depending on your location.

You can choose your preferred shipping method at checkout. Shipping costs will be calculated based on the delivery address and selected shipping option.

2. Processing Time

Orders are processed and shipped within 1-3 business days from the time the order is placed, excluding weekends and holidays. Once your order has been shipped, you will receive a confirmation email with tracking information.

3. Shipping Rates

Shipping rates are determined by the weight of the items in your order, the shipping destination, and the shipping method chosen. Shipping costs will be displayed at checkout before you complete your purchase.

4. Delivery Time

Delivery times vary depending on the shipping method and destination. Below are general guidelines for delivery times after an order is shipped:

• Domestic (within the country): 3-7 business days
• International: 7-21 business days (depending on the destination)

Please note that delivery times are estimates and may vary depending on factors such as weather, customs, and carrier delays.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order’s progress directly on the carrier’s website.

6. Customs and Import Duties

For international shipments, customs fees, import duties, and taxes may apply when your order arrives in the destination country. These fees are the responsibility of the customer. We recommend contacting your local customs office for further information regarding potential charges.

7. Shipping Restrictions

• We currently do not ship to P.O. Boxes or APO/FPO addresses.
• Some international orders may be subject to shipping restrictions. If your order cannot be shipped to your location, we will notify you immediately and offer a full refund.

8. Missing or Lost Packages

We are not responsible for packages lost or delayed in transit once they have been handed over to the shipping carrier. However, if you believe your package has been lost or delayed, please contact the carrier directly with your tracking number. If assistance is needed, you can reach out to our customer service team at [email protected].

9. Damaged Packages

If your package arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged item and packaging. We will work with you to resolve the issue as quickly as possible.

10. Customer Support

If you have any questions or need assistance regarding shipping, please feel free to reach out to us at [email protected]. We are here to help and ensure that your order arrives smoothly.

Thank you for shopping with Cokene.com! We appreciate your business and look forward to serving you again.